This is a two-hour training workshop on Customer Service in Food & Beverage industry (F & B).
Training plays a significant role to the kind of “Customer Service” that your prospective customers will
receive from frontline workers, and how that experience will significantly attribute to the success of
– What is good Customer Service in F & B?
– What entails good Customer Experience?
– What are the key qualities of good Customer Service?
– What does bad customer experience mean to a business?
– The GAME and HEART Customer Service Models
– Case studies in F & B
The reality is that:
√ Business is business but sales is personal
√ Good customer service leads to good customer experience
√ Good customer service leads to increase of customer base
√ Good customer service leads to positive reviews
√ Good customer service makes your “Brand” standout!
√ Trained employees are happier employees and employees’ happiness correlates to customer happiness
Date: 16th April 2022, Saturday
Time: 10am to 12 noon (2 hours)
Venue: ACE Training Centre or on site.
- Lectures 0
- Quizzes 0
- Duration 2 hours
- Skill level All levels
- Language English
- Students 0
- Certificate No
- Assessments Yes