Make Your Customer Service Feel Personal
Frontline workers are the first contact that your prospective customers will have with your business and to provide them with best customer experience, good training is key. In the long run, having a great customer service will significantly attribute to the success of your business.
Instructing you will be Audrey Choo of AC-ACE Creative Training Services. Audrey believes that customer service should feel personal and within two hours, she’ll be instructing customer service that allows you to predict behavior, increase customer base, create positive reviews and ultimately makes your brand stand out. Trained employees are happier employees and employees’ happiness correlates to customer happiness.
Here’s what Audrey will be covering:
-Getting to know your actual “communication style”
-Understand your customers’ communication preferences
-What is good Customer Service?
-What are the key qualities of good Customer Service?
-What does bad Customer Service mean to a business?
-Case studies
Who is this class for?
Entrepreneurs and anyone whose work involves customer service.
How long is this class?
2 hrs.
How many classes are there?
1
How many students are required to activate this class?
10
What do I need to bring?
Pen and paper.
When does this class take place?
Sat, February 19, 2-4PM.
How does this class take place?
Physically at Mavens’ Hive, Kiulap.
Course Features
- Lectures 1
- Quizzes 0
- Duration 2 hours
- Skill level All levels
- Language English
- Students 5
- Certificate No
- Assessments Yes
